Size Guide
Put your heel against a wall and measure from the wall to your big toe.
The length of my foot is:
Size Conversion
Ziera/Eu US/NZ/AUS Uk
34 4.5 2
35 5/5.5 2.5/3
36 6 3.5
37 6.5/7 4/4.5
37.5 7 4.5
38 7.5 5
38.5 8 5.5
39 8/8.5 5.5/6
39.5 8.5 6
40 9 6.5
40.5 9.5 7
41 9.5/10 7.5
42 10.5 8
43 11/11.5 8.5/9
44 12 9.5
45 13 10.5
Width fittings explained

Ziera has several options available, though many of our styles have different fits. You can filter by width of the fit from our search page. The fittings are:

M - Accommodate feet that require slightly less space than our W fitting styles.

W - Our standard fit which should suit most people. If your big toe joint/small toes begin to feel pinched or ache, then you may want to try our roomier XW fit.

FF - Based off our W fit. You can tailor the fit to allow for more or less room in the shoe by swapping or removing the forefoot inserts which are included with the shoe.

XW - Allows for a little more room over the instep or at the front part of the sandals, shoes or boots than our W fitting styles.

XF - Based off our XW fit. You can tailor the fit to allow for more or less room in the shoe by swapping or removing the forefoot inserts which are included with the shoe.

XXW - Looks after a foot which needs more space over the in step or the fore foot area. If our XW is a little tight the XXW could be just right.

Fitting advice

If you would normally take a half size, e.g. 36.5, but the style you're looking at doesn't come in a halves, we recommend you select a larger size.

If you find shoes are often a bit tight in width, or shoes which are one size larger than your true size feel more comfortable across your feet, we recommend that you select the W width.

If you find it very difficult to find shoes that are comfortable in width or usually seek out shoes that are made for extra wide feet, then an extra wide fitting is most suitable. Opt for the XXW width.

If you experience gaping material around the mid-section of your foot, and the tendency for your foot to slip side to side in the shoe, a narrow fit is most suitable. Opt for the M width.

Some styles have adjustable features, such as adjustable straps. This information is detailed on the product pages.

If you purchase a pair of our shoes and the sizing isn’t quite right, we will happily refund or exchange unworn shoes within 30 days (read about our approach to returns and exchanges). If you would prefer to be fitted in person before you purchase, we suggest you visit a Ziera specialist store or retailer where we can help you find your perfect fit.

Frequently asked questions


How much does shipping cost?

Shipping costs $7.

What if my order hasn't arrived?

Check our shipping timeframes, and try tracking your parcel on the NZ Post websiteIf your order doesn't arrive within these timeframes, please contact us with your order number.

What if I have questions about my order when it arrives?

Please contact us with your order number.


What's your return and exchange policy?

We happily accept unworn shoes returned or exchanged within 30 days of purchase. Online purchases can be returned or exchanged by post, or at any Ziera specialist store. 

How can I return or exchange the shoes I ordered?

Read more about our Returns and Exchange processes.

I paid by Paypal. Am I able to use the PayPal Refunded Returns programme?

Yes - you will need to log in to your PayPal account to request that. Read more about Paypal Refunded Returns.


Which payment methods do you accept?

What are Afterpay and Laybuy?

Afterpay and Laybuy are two services which allow you to buy now and pay later - they are both available online (and at this stage, Laybuy is the only one available in stores). Your purchase will be sent out to you immediately and you'll pay it off over multiple instalments, depending on which one you choose. 

Who can I talk to about an Afterpay or Laybuy instalment, payment or refund query?

You will need to contact Afterpay or Laybuy directly to discuss. 

Online safety

Is it safe for me to order online?

When you enter your information on our website we use Secure Sockets Layer (SSL) technology to protect the information as it is transmitted.

My account

How do I set up an account?

You can either join the Ziera Club or create an account when you purchase.

Can I purchase without an account?

No - though creating an account is very straightforward either through the checkout process as you pay for your purchase, or by joining the Ziera Club.

What can I do if I can't log in?

Please make sure you are using the same email address and password that you used when you registered with us - if you can't remember your password, you can type your email address in to the Forgot Password page and follow the instructions in the email you receive.

Ziera Club

How do I earn Ziera Points?

For every $20 spent you receive 1 Ziera Point. For example if you spend $200, you will receive 10 Ziera Points.

Where can I spend my Ziera Points? 

Your Ziera points will be deducted in the online checkout or in store.

Do my Ziera Points expire?

No they don't.

Do I need to have a minimum amount of Ziera Points to redeem them?

No, you don't.

I've provided my birthday. When will I receive my birthday voucher?

You'll receive a $20 voucher 2 weeks before your birthday, and we'll also enter you in to our monthly birthday prize draw.