Shipping & Returns

Size Guide
Calculator
Put your heel against a wall and measure from the wall to your big toe.
The length of my foot is:
Size Conversion
Ziera/Eu US/NZ/AUS Uk
34 4.5 2
35 5/5.5 2.5/3
36 6 3.5
37 6.5/7 4/4.5
37.5 7 4.5
38 7.5 5
38.5 8 5.5
39 8/8.5 5.5/6
39.5 8.5 6
40 9 6.5
40.5 9.5 7
41 9.5/10 7.5
42 10.5 8
43 11/11.5 8.5/9
44 12 9.5
45 13 10.5
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Width fittings explained

We have several options available, though many of our styles have different fits. You can filter by width of the fit from our search page. The fittings are:

M - Accommodate feet that require slightly less space than our W fitting styles.

W - Our standard fit which should suit most people. If your big toe joint/small toes begin to feel pinched or ache, then you may want to try our roomier XW fit.

FF - Based off our W fit. You can tailor the fit to allow for more or less room in the shoe by swapping or removing the forefoot inserts which are included with the shoe.

XW - Allows for a little more room over the instep or at the front part of the sandals, shoes or boots than our W fitting styles.

XF - Based off our XW fit. You can tailor the fit to allow for more or less room in the shoe by swapping or removing the forefoot inserts which are included with the shoe.

XXW - Looks after a foot which needs more space over the in step or the fore foot area. If our XW is a little tight the XXW could be just right.

Fitting advice

If you would normally take a half size, e.g. 37.5, but the style you're looking at doesn't come in a halves, we recommend you select a larger size.

If you find shoes are often a bit tight in width, or shoes which are one size larger than your true size feel more comfortable across your feet, we recommend that you select the W width.

If you find it very difficult to find shoes that are comfortable in width or usually seek out shoes that are made for extra wide feet, then an extra wide fitting is most suitable. Opt for the XXW width.

If you experience gaping material around the mid-section of your foot, and the tendency for your foot to slip side to side in the shoe, a narrow fit is most suitable. Opt for the M width.

Some styles have adjustable features, such as adjustable straps. This information is detailed on the product pages.

If you purchase a pair of our shoes and the sizing isn’t quite right, you can now shop risk-free as we offer FREE RETURNS for unworn shoes within 30 days (read more about our returns and exchanges terms and conditions). If you would prefer to be fitted in person before you purchase, we suggest you visit a Ziera specialist store or retailer where we can help you find your perfect fit.

Shipping and returns

Shipping

Costs and destinations

We ship to most countries, using NZ Post or Courier Post.

Shipping is free for all orders to a New Zealand address. For destinations outside of NZ or Australia, shipping costs $12. If you are shipping to an Australian address, please visit our Australian website.

Timeframes

Orders are usually sent within 1 business day. We'll send a confirmation email with your order number and parcel tracking information when your order is on its way - you can then track your parcel on the NZ Post website. It will usually be with you 3-5 business days after you receive the email with tracking number. 

If your order doesn't arrive within these timeframes, please contact us with your order number.

Parcels will need to be signed for when delivered

If no one is available at your address to accept the delivery, you will receive a 'Card to Call', advising you that the parcel has been redirected to NZ Post/Courier Post premises. In that case, please contact them to rearrange delivery or when you can collect. If you have/get a free NZ Post online account you can also use their Parcel Leave service - this gives your permission for the parcel to be left for you even if you aren't there to receive it.

Damaged or incorrect orders

If your order arrives and it is incorrect for any reason or damaged in any way, please contact us.

Additional taxes or duties

There are no additional taxes or duties required to the best of our knowledge. If there are taxes or duties, you will be responsible for these.

Countries we don't ship to

We don't ship to Singapore, Thailand and some nearby countries - we recommend our stockist, The Shoe Co, for customers in this region.

 

Returns & exchanges

Our policy

We happily accept unworn shoes returned or exchanged within 30 days of purchase. Online purchases can be returned or exchanged by post, or at any Ziera specialist store. 

Returns process

Please return your unworn shoes in the original shoe box with your order's packing slip or carton content label, and a completed returns form. Once ready, contact us and we will provide a prepaid address label for you to use on your parcel.

Please allow up to 2 weeks for the return to be processed - we'll email you to confirm it has been done.

Exchange process

To exchange your order for another pair of shoes (e.g. a different size, colour or width) please visit your nearest Ziera Specialist Store or contact us. The address and further instructions will be on the form included with your order.

Defects or faults

If you believe your:

  • new shoes are faulty, please contact us and return the shoes for inspection. We'll assess whether a refund, an exchange or a merchandise credit is appropriate.
  • worn shoes are defective, please contact us. You may need to return the shoes for inspection.

Refunds

If you are refunded, a credit will appear on your credit card, Afterpay, Laybuy or Paypal account as relevant.