Laybuy Terms and Conditions

Size Guide
Put your heel against a wall and measure from the wall to your big toe.
The length of my foot is:
Size Conversion
Ziera/Eu US/NZ/AUS Uk
34 4.5 2
35 5/5.5 2.5/3
36 6 3.5
37 6.5/7 4/4.5
37.5 7 4.5
38 7.5 5
38.5 8 5.5
39 8/8.5 5.5/6
39.5 8.5 6
40 9 6.5
40.5 9.5 7
41 9.5/10 7.5
42 10.5 8
43 11/11.5 8.5/9
44 12 9.5
45 13 10.5
Width fittings explained

We have several options available, though many of our styles have different fits. You can filter by width of the fit from our search page. The fittings are:

M - Accommodate feet that require slightly less space than our W fitting styles.

W - Our standard fit which should suit most people. If your big toe joint/small toes begin to feel pinched or ache, then you may want to try our roomier XW fit.

FF - Based off our W fit. You can tailor the fit to allow for more or less room in the shoe by swapping or removing the forefoot inserts which are included with the shoe.

XW - Allows for a little more room over the instep or at the front part of the sandals, shoes or boots than our W fitting styles.

XF - Based off our XW fit. You can tailor the fit to allow for more or less room in the shoe by swapping or removing the forefoot inserts which are included with the shoe.

XXW - Looks after a foot which needs more space over the in step or the fore foot area. If our XW is a little tight the XXW could be just right.

Fitting advice

If you would normally take a half size, e.g. 37.5, but the style you're looking at doesn't come in a halves, we recommend you select a larger size.

If you find shoes are often a bit tight in width, or shoes which are one size larger than your true size feel more comfortable across your feet, we recommend that you select the W width.

If you find it very difficult to find shoes that are comfortable in width or usually seek out shoes that are made for extra wide feet, then an extra wide fitting is most suitable. Opt for the XXW width.

If you experience gaping material around the mid-section of your foot, and the tendency for your foot to slip side to side in the shoe, a narrow fit is most suitable. Opt for the M width.

Some styles have adjustable features, such as adjustable straps. This information is detailed on the product pages.

If you purchase a pair of our shoes and the sizing isn’t quite right, you can now shop risk-free as we offer FREE RETURNS for unworn shoes within 30 days (read more about our returns and exchanges terms and conditions). If you would prefer to be fitted in person before you purchase, we suggest you visit a Ziera specialist store or retailer where we can help you find your perfect fit.

Pay by Laybuy for a chance to win

Purchase a pair of shoes instore or online with the Laybuy payment method and go in the draw to win 1 of 10 vouchers



Shop our latest styles



  1. Instructions on how to enter form part of these Terms and Conditions.  Entry into this promotion is deemed to be acceptance of these Terms and Conditions.
  2. The promotion is open to all Ziera Customers who are eligible to use Laybuy as a payment method based on Laybuy’s terms and conditions and who are living in New Zealand or Australia, except for employees of the Promoter, the Promoter’s associated companies, the Promoter’s agencies associated with this promotion, and the immediate families of all such employees.
  3. The Promoter is Ziera Shoes NZ Limited, 59 Mahunga Drive, Mangere Bridge, Auckland, 2022, New Zealand.
  4. The promotion commences on Wednesday 10 October and closes on Wednesday 31st October 2018 (“Promotional Period”).
  5. To enter the promotion, purchase any pair of shoes online or instore using Laybuy as the payment method and go in the draw to win one of 10 vouchers (value $280).
  6. Each voucher will be to the value of $280. It can be used to purchase shoes only from a Ziera specialist store or online (shipping included).  It is valid for 12 months.
  7. No entries will be accepted after the Promotional Period closes.
  8. Winners will be selected by a random draw at the end of the promotional period and will be notified by email.
  9. The Prize winner will be decided by the Promoter at Ziera Shoes NZ Limited, 59 Mahunga Drive, Mangere Bridge, Auckland, 2022, New Zealand. No correspondence will be entered into in respect of the Promoter’s decisions. The Prize winners will win the prizes described above and will be notified by the email address or phone number given to the Promoter at the time of entering the promotion.
  10. If a Prize winner cannot be contacted within 7 days of being announced and reasonable means of contact have been applied the Promoter may choose another prize winner.
  11. Subject to any applicable laws which cannot be excluded, the Promoter, its employees and agents will not be liable for any loss, damage or injury of any nature incurred or suffered by any person (including but not limited to direct or consequential loss or loss arising from negligence) arising directly or indirectly out of or in connection with this promotion or with winning, redeeming or benefiting from the prize.  The Promoter will be responsible for any entry not received within the Promotional Period because of computer or website malfunction or for any other reason.