frequently asked questions



  • What is your return policy?
    We will gladly accept return of UNWORN merchandise within 30 days from date of purchase. You will be responsible for the cost of your return. Purchases made online can also be returned or exchanged at a Ziera Specialist Store.
  • How do I return an item?
    You can return your item by mail or to a specialist Ziera store.
    If you are returning by mail, please return footwear in original condition in the original shoe box and include your order’s packing slip or carton content label. Unfortunately we do not refund the original shipping charge. Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return.
  • Can I exchange an item?
    To exchange your order for the same item in a different size, colour or width, please return the shoes and  contact our Customer Service team at You may also exchange your purchase at a Ziera Specialist Store.
    If you believe you have a fault on new or worn shoes, please return the shoes for inspection.  We will determine your eligibility for a refund, an exchange or a merchandise credit. Please contact us for further instruction on returning faulty products at
  • How will I be refunded?
    A credit will appear on your credit card.
  • What if my item is damaged?
    If your item arrives damaged, please email us at


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