Frequently asked questions


How much does shipping cost?

Shipping to destinations outside NZ & Australia costs $12.

What if my order hasn't arrived?

Check our shipping timeframes, and try tracking your parcel on the NZ Post websiteIf your order doesn't arrive within these timeframes, please contact us with your order number.

What if I have questions about my order when it arrives?

Please contact us with your order number.


What's your return and exchange policy?

We happily accept unworn shoes returned or exchanged within 30 days of purchase. Online purchases can be returned or exchanged by post, or at any Ziera specialist store. 

How can I return or exchange the shoes I ordered?

Read more about our Returns and Exchange processes.


Which payment methods do you accept?

Credit card only -Visa and MasterCard.

Is it safe for me to order online?

When you enter your information on our website we use Secure Sockets Layer (SSL) technology to protect the information as it is transmitted.

My account

How do I set up an account?

You can either join the Ziera Club or create an account when you purchase.

Can I purchase without an account?

No - though creating an account is very straightforward either through the checkout process as you pay for your purchase, or by joining the Ziera Club.

What can I do if I can't log in?

Please make sure you are using the same email address and password that you used when you registered with us - if you can't remember your password, you can type your email address in to the Forgot Password page and follow the instructions in the email you receive.