Size Guide
Calculator
Put your heel against a wall and measure from the wall to your big toe.
The length of my foot is:
Size Conversion
Ziera/Eu US/NZ/AUS Uk
34 4.5 2
35 5/5.5 2.5/3
36 6 3.5
37 6.5/7 4/4.5
37.5 7 4.5
38 7.5 5
38.5 8 5.5
39 8/8.5 5.5/6
39.5 8.5 6
40 9 6.5
40.5 9.5 7
41 9.5/10 7.5
42 10.5 8
43 11/11.5 8.5/9
44 12 9.5
45 13 10.5
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Width fittings explained

We have several options available, though many of our styles have different fits. You can filter by width of the fit from our search page. The fittings are:

M - Accommodate feet that require slightly less space than our W fitting styles.

W - Our standard fit which should suit most people. If your big toe joint/small toes begin to feel pinched or ache, then you may want to try our roomier XW fit.

FF - Based off our W fit. You can tailor the fit to allow for more or less room in the shoe by swapping or removing the forefoot inserts which are included with the shoe.

XW - Allows for a little more room over the instep or at the front part of the sandals, shoes or boots than our W fitting styles.

XF - Based off our XW fit. You can tailor the fit to allow for more or less room in the shoe by swapping or removing the forefoot inserts which are included with the shoe.

XXW - Looks after a foot which needs more space over the in step or the fore foot area. If our XW is a little tight the XXW could be just right.

Fitting advice

If you would normally take a half size, e.g. 37.5, but the style you're looking at doesn't come in a halves, we recommend you select a larger size.

If you find shoes are often a bit tight in width, or shoes which are one size larger than your true size feel more comfortable across your feet, we recommend that you select the W width.

If you find it very difficult to find shoes that are comfortable in width or usually seek out shoes that are made for extra wide feet, then an extra wide fitting is most suitable. Opt for the XXW width.

If you experience gaping material around the mid-section of your foot, and the tendency for your foot to slip side to side in the shoe, a narrow fit is most suitable. Opt for the M width.

Some styles have adjustable features, such as adjustable straps. This information is detailed on the product pages.

If you purchase a pair of our shoes and the sizing isn’t quite right, you can now shop risk-free as we offer FREE RETURNS for unworn shoes within 30 days (read more about our returns and exchanges terms and conditions). If you would prefer to be fitted in person before you purchase, we suggest you visit a Ziera specialist store or retailer where we can help you find your perfect fit.

Frequently asked questions

Shipping

How much does shipping cost?

Shipping to destinations outside NZ & Australia costs $12.

What if my order hasn't arrived?

Check our shipping timeframes, and try tracking your parcel on the NZ Post websiteIf your order doesn't arrive within these timeframes, please contact us with your order number.

What if I have questions about my order when it arrives?

Please contact us with your order number.

Returns

What's your return and exchange policy?

We happily accept unworn shoes returned or exchanged within 30 days of purchase. Online purchases can be returned or exchanged by post, or at any Ziera specialist store. 

How can I return or exchange the shoes I ordered?

Read more about our Returns and Exchange processes.

Payment

Which payment methods do you accept?

Credit card only -Visa and MasterCard.

Is it safe for me to order online?

When you enter your information on our website we use Secure Sockets Layer (SSL) technology to protect the information as it is transmitted.

My account

How do I set up an account?

You can either join the Ziera Club or create an account when you purchase.

Can I purchase without an account?

No - though creating an account is very straightforward either through the checkout process as you pay for your purchase, or by joining the Ziera Club.

What can I do if I can't log in?

Please make sure you are using the same email address and password that you used when you registered with us - if you can't remember your password, you can type your email address in to the Forgot Password page and follow the instructions in the email you receive.