All orders will be delivered using NZ Post or Its Contractors / Courier Post to the address in your order. Once your order has been shipped, we will send you a confirmation email, including the Track & Trace reference number for your package. You will be able to track delivery of your package by clicking on the tracking number in the email.
If no one is available at your address to take delivery, you will receive a 'card to call', advising you that the products have been returned to their premises. In that case, please contact them to rearrange delivery.
Your order should be sent within one working day from the date of your order and delivered within three to ten working days after our confirmation email that your order has been shipped, subject to customs clearance and payment of duty/tax if any applicable). If your order does not arrive within this timeframe, please contact us using the contact page on our site or by email to us at firstname.lastname@example.org. For us to help you quickly, please include your order number.
We are unable to send your order to a PO Box, private bag - we must have a physical address. All parcels need to be signed for, so please make sure you are sending your order to an address where someone will be there to sign for it during working hours. Parcels going to some areas will not be signature required.
- What are the shipping rates?
Within NZ: $7
Within Autralia: $7
Outside of NZ and Australia: $12
- Do you ship internationally?
Yes, with the exception of Singapore.
- How can I track my order?
You will receive an email with your order number and tracking information when your order has been despatched. You can track your order using this information on the NZ Post website.
- Will I have to pay any additional taxes or duties?
You may have to pay additional tax and duties.
- What if my order hasn’t turned up?
Use the tracking information on your order confirmation email to track your order. You can also email us at email@example.com
Returns & Exchanges
We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. Return instructions will be enclosed with your order.
You will be responsible for postage costs for returns.
Purchases made online can also be returned or exchanged at any Ziera specialist store.
Please return footwear in the original shoe box and include your order's packing slip or carton content label. Unfortunately we cannot refund your original shipping charge. Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card within two billing cycles.
To exchange your order for the same item in a different size, please contact our Customer Service team at firstname.lastname@example.org. Please follow the Returns instructions above if you wish to exchange an item for a different product, including a different colour or width. You'll then need to place a new order for your preferred style. You may also exchange your purchase in a Ziera specialist store.
Defects or Faults
If you suspect a defect or fault on worn shoes, the shoes must be returned for inspection and a determination of eligibility for a refund, exchange or merchandise credit. Please contact us for further instruction on returning defective products at email@example.com
- What is your return policy?
We will gladly accept return of UNWORN merchandise within 30 days from date of purchase. You will be responsible for the cost of your return. Purchases made online can also be returned or exchanged at a Ziera Specialist Store.
- How do I return an item?
You can return your item by mail or to a specialist Ziera store.
If you are returning by mail, please return footwear in original condition in the original shoe box and include your order’s packing slip or carton content label. Unfortunately we do not refund the original shipping charge. Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return.
- Can I exchange an item?
To exchange your order for the same item in a different size, colour or width, please return the shoes and contact our Customer Service team at firstname.lastname@example.org. You may also exchange your purchase at a Ziera Specialist Store.
If you believe you have a fault on new or worn shoes, please return the shoes for inspection. We will determine your eligibility for a refund, an exchange or a merchandise credit. Please contact us for further instruction on returning faulty products at email@example.com
- How will I be refunded?
A credit will appear on your credit card.
- What if my item is damaged?
If your item arrives damaged, please email us at firstname.lastname@example.org